Did you know that 91% of unsatisfied customers never complain at all and simply move their business elsewhere?
Overall 88% of customers who complain will continue to do business with a company when a service issue is resolved easily.
Take
a look at these Grid trained Organisations
Anand Group, A.V. Birla
Group, Birla AT & T, Bajaj Auto, Bharti Group, Crompton
Greaves, Godfrey Philips, Hindustan Motors, Hotel Orchid,
Indian Institute of Coal Management, Indian Oil Corporation,
Ingersoll Rand, ITC Agro, Institute of Management Studies,
Jet Airways, J.K. Tyres, Kirlosker Oil Engines, Motorola,
NMDC, Pepsi.
What
Is The Grid ?
The Grid is a visual framework
for understanding different behavioral styles, which
reflect the level of concern for people and for production.
Grid provides managers with skill to integrate these
two concerns towards consistently achieving excellent
results. Grid is a powerful, proven method for achieving
personal and organizational excellence.
What
is the outcome?
The Grid Service Excellence Seminar establishes a support base in the management team and applies the techniques of outstanding service to empower the front line employee to provide the type of outstanding service that keeps customers coming back again and again.
The Grid Service Excellence Seminar leads participants to:
Deliver service by design rather than service by recovery
Design and implement a recovery strategy for the organization
Develop dynamic service-based team support
Determine and implement the appropriate degree of empowerment
Understand and implement service measurement
What are the objectives of the Seminar?
The Service Excellence Grid Seminar further improves the customer service orientation in your organization and finds out a clear and unique service excellence identity for the organization. This will be through skill development and attitude change.
Who
Should Attend ?
This seminar is for all those who come in contact with customers, such customer service representatives, executives including internal customers.
Venue,
Fees and Nominations
Dr. P. N. Singh Centre for
HRD
502-505, Sai Chambers, Next to BEST Depot, Opp.
Railway Station
Santacruz (E), Mumbai - 400 055
Tel: 2611 5928/ 6521 0279 / 2615 4203 Fax: 2615
4203
Nomination is on a ‘first-come-first-served’
basis. Every candidate is expected to do some pre-work
and hence earlier the nomination is confirmed the
better. Nominations may be confirmed at
Fee: Rs. 2,900/- per participant
(For 2 participants from the same organization 10% Discount, and for 3 or more 15% Discount. Please add 12.36% Service Tax.
The fee includes cost of copyright material supplied by Grid International Inc., U.S.A at the cost of US $35 per set, lunch & refreshments
Cheque / DD to be sent in favour of: ‘Grid Consultants Pvt. Ltd., Mumbai’
What
People Have Said About The Seminar
“The only program I know of to actually make
a difference to the bottom line is the Leadership
Grid.” Ben Edwards III, Chairman & CEO A.
G. Edwards & Sons Inc.
“I learned skills that are practical tools to
improve leadership. Not a philosophy - but skills
to use today.” Wendy Boswell, Field Merchandiser,
A & P Canada, Inc.
Grid
Consultants Pvt Ltd
Dr. P. N. Singh Centre for HRD
502-505, Sai Chambers, Next to BEST Depot, Opp. Railway
Station,
Santacruz (E), Mumbai - 400055. Tel: 022-2611 5928 /
2615 4203 / 6521 0279
Fax: 2615 4203
