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Communication Skills. |
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Telephone Etiquette.
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Teamwork skills. |
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Questionnaire to find out our attitude towards customer
service. |
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How customer friendly are we . |
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How perceptions influence our interactions.
|
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Why and how is customer service important.
|
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Listening the key factor for effective customer service. |
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Positive language. |
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Understanding who are our customers. |
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Developing strategies for legendary service . |
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Recognizing ‘Moments of Truth’ and cleaning
the ‘Coffee Stains’.
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Finally understanding what customers want and finding
out ways of giving what customers want. |
